Report a missed waste or recycling collection
Before you report a missed collection
During the Christmas period there will be changes to your collection day. Please refer to the new calendar for your revised collection days. Garden waste collections will be suspended from Monday 17 December 2018 resuming on Monday 14 January 2019
Missed collections must be raised within three working days of the collection date.
Was your bin put out for collection before 7am on collection day? Our crews have until 6pm to collect your waste.
If your bin has been missed, but others were emptied please report it online. As you complete the form you will see collection service information for your street, which may help you identify the issue.
If it looks like the whole street is waiting for a collection, it may be that the crew is delayed or had to change route.
Containers need to be left at your collection point for emptying
Common reasons collections are missed
Sometimes bins and boxes are left unemptied if they contain the wrong type of waste.
Crews will not collect extra waste such as bin bags placed out along with domestic or garden bins.
Crews will not collect bins that are too heavy, due to the risk of damage or injury to the collection crew, the container or the bin lorry.
Find out what type of waste should be placed in each type of bin or recycling box.
Report a missed collection online
If your bin has not been collected on the scheduled day, you can report it online.
Report a missed bin collection